Privacy Policy
Privacy Policy
Last Updated: July 2026
Jilo Rider, LLC is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by the Company.
This Privacy Policy applies to our website and applications (our “Service”). By accessing or using our Service, you agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
Interpretation and Definitions
Definitions
- Applications: iOS Driver app, iOS Customer app, Android Driver app, Android Customer app.
- Account: A unique account created to access the Service.
- Company: Referred to as “We”, “Us”, or “Our”.
- Cookies: Small files stored on your device containing browsing data.
- Customer: A user of the Service.
- Device: Any device such as a mobile phone, tablet, or computer.
- Face Verification Data: Live selfies, facial images, reference photographs, and related identity verification information used solely to verify the identity of registered drivers.
- IP Address: A unique number identifying your device on the Internet.
- Personal Data: Information that identifies or can identify an individual.
- Service: The website and applications.
- Service Provider: Third parties that assist us in providing and operating the Service.
- Usage Data: Automatically collected information about how the Service is accessed and used.
- Website: thecompany.com
- You: The individual accessing or using the Service.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
- Email address
- First and last name
- Phone number
- Address, State, ZIP Code, and City
- Usage Data
- Government-issued identification information (where required)
- Reference photographs and live selfies submitted for driver identity verification
Face data (identity verification)
When identity verification is enabled, the app confirms, with your in-app consent, that the person using the driver account is the registered driver. A liveness check runs first: images of your face and, on supported devices, depth data are processed entirely on your device; depth data is never stored or transmitted and is discarded when the check completes.
A selfie is then transmitted securely to Ondemand Apps OU, our data processor operating the app’s software platform, which compares it with your reference photograph using AWS Rekognition as a sub-processor.
We keep face data no longer than needed and never indefinitely: the selfie is deleted automatically once verification completes, at the latest immediately upon completion or interruption of the verification session after capture; the reference photograph is kept while your driver account is active because repeated checks require an image to compare against, and it is deleted within 30 days after the account closes.
After each check, only the pass/fail result and its date are retained, containing no face data. Face data is shared with no one other than the two providers named above, solely for verification. AWS processes the images transiently, does not retain them after the call completes, and does not use them to train or improve its services.
This update is required to bring the Jilo Ride iOS Driver app to the latest version. Please let me know as soon as the page has been restored and the language has been added so I can notify the Onde team.
Usage Data
Usage Data is collected automatically and may include your IP address, browser type, browser version, pages visited, time and date of visits, time spent on pages, unique device identifiers, operating system, and diagnostic information.
Tracking Technologies and Cookies
We use cookies and similar technologies, including web beacons and scripts, to improve our Service, remember preferences, analyze usage, and enhance security. You may configure your browser to refuse cookies; however, some features of the Service may not function properly.
Use of Your Personal Data
- To provide, maintain, and improve the Service
- To create and manage your account
- To verify the identity of drivers through facial identity verification where applicable
- To prevent fraud, impersonation, unauthorized access, and misuse of the Service
- To perform contractual obligations
- To communicate with you regarding your account and Service updates
- To send marketing communications where permitted and with your consent where required
- To respond to customer support requests
- To facilitate business transfers
- To conduct analytics and improve our products and services
- To comply with legal, regulatory, and safety obligations
Third-Party Services
We may share personal information with trusted service providers that help us operate the Service, including payment processors, analytics providers, customer support providers, and identity verification providers. For driver identity verification, facial images are shared only with Ondemand Apps OU and its authorized sub-processor AWS Rekognition, solely for the purpose of verifying driver identity. We may also disclose personal information where required by law or to protect our legal rights.
Retention of Your Personal Data
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
For driver identity verification:
- Live selfies are automatically deleted immediately after verification is completed or interrupted.
- Reference photographs are retained only while a driver account remains active and are permanently deleted within thirty (30) days after the account is closed.
- Only the verification result (pass or fail) and the date of verification are retained after each verification. These records do not contain facial images.
Deletion of Your Personal Data
- You may request deletion of your personal data at any time, subject to applicable legal and regulatory requirements.
- Deletion requests are generally processed within one month unless a longer retention period is required by law.
Transfer of Your Personal Data
Your information may be processed and stored in jurisdictions outside your state, province, or country of residence. By using the Service, you consent to such transfers, provided appropriate safeguards are implemented to protect your information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, financing, or sale of assets, your personal information may be transferred as part of that transaction.
Law Enforcement
We may disclose your personal information when required to do so by law or in response to valid requests from public authorities.
Other Legal Requirements
- To comply with applicable laws and regulations.
- To protect and defend our legal rights and property.
- To investigate or prevent fraud or other unlawful activities.
- To protect the safety of our users and the public.
- To enforce our Terms of Service and other agreements.
Security of Your Personal Data
We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information, including face verification data, against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Links to Other Websites
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Material changes will be posted on this page and, where appropriate, communicated through the Service before taking effect.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: booking@jiloride.com
App links
